Our Terms and Conditions
Equipment 25% at order confirmation. Balance when we notify you your order is ready to ship
Surveys and Courses 100% at site or course venue or before release of virtual surveys via email
Payment by bank transfer – bank details and amount to be transferred will be advised prior to order confirmation – UK and Spanish accounts are kept by SpanishSolar
Arrangements for financing your solar system purchase are made with Cajamar Bank, who offer special terms for renewable energy investments
Ownership of merchandise changes hands at the point you sign carriers docket for reception of goods, or carrier leaves goods at your address without your signature
Faulty goods are exchanged with minimum paperwork - but agreement to exchange MUST be agreed in advance via email or phone, and an ROG number assigned
Customer pays freight for ROG (Return of Goods) - Spanish Solar pays freight for subsequent return of repaired goods. We repair or replace at our discretion
Complaints book. As required by Spanish consumer law this establishment has a complaints book at the disposal of customers